Bureaucratic bungling

November 28, 2012

The Veterans Administration informed me by letter that telephone numbers of five services it offered in the Pittsburgh health care system were being changed.

Only one affected me – the number for the automated prescription refill system.

So, when I needed a refill, I dialed the new number. A recorded message informed me that the number had been disconnected, and I was given a “new” number to call. It turned out to be the telephone number I had been using for years!

Bureaucratic bungling is absolutely mind-boggling.

Lou Marra



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