Bureaucratic bungling

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The Veterans Administration informed me by letter that telephone numbers of five services it offered in the Pittsburgh health care system were being changed.


Only one affected me – the number for the automated prescription refill system.


So, when I needed a refill, I dialed the new number. A recorded message informed me that the number had been disconnected, and I was given a “new” number to call. It turned out to be the telephone number I had been using for years!


Bureaucratic bungling is absolutely mind-boggling.



Lou Marra


Washington


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