MARTINSBURG, W.Va. (AP) – The West Virginia Public Service Commission has rejected FirstEnergy’s request to drop an investigation into its meter reading and billing practices.
The commission launched its investigation June 7 after receiving numerous complaints from FirstEnergy customers about unexpectedly high electric bills and estimated meter readings. On July 1, FirstEnergy asked the PSC to dismiss the investigation as resolved.
Friday’s order says the commission doesn’t find the current state of the utility’s practices satisfactory and doesn’t believe the proceeding should be dismissed.
FirstEnergy spokesman Todd Meyers says it’s clear the commission wants to look at the issue further, and the utility continues to cooperate.